NHTSA recall 22V360000
Communication, Electrical System · Daimler Vans USA, LLC
Details
What's wrong: An error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Why it matters: A disabled ecall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix: The communication module software will be updated through an over-the-air (ota) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022.
Affected vehicles on MotorDeets
All model years NHTSA lists
2019 Freightliner Sprinter 1500, 2020 Freightliner Sprinter 1500, 2021 Freightliner Sprinter 1500, 2019 Freightliner Sprinter 2500, 2020 Freightliner Sprinter 2500, 2021 Freightliner Sprinter 2500, 2019 Freightliner Sprinter 3500, 2020 Freightliner Sprinter 3500, 2021 Freightliner Sprinter 3500, 2019 Freightliner Sprinter 4500, 2020 Freightliner Sprinter 4500, 2021 Freightliner Sprinter 4500, 2019 Mercedes-Benz Metris, 2020 Mercedes-Benz Metris, 2021 Mercedes-Benz Metris, 2019 Mercedes-Benz Sprinter 1500, 2020 Mercedes-Benz Sprinter 1500, 2021 Mercedes-Benz Sprinter 1500, 2019 Mercedes-Benz Sprinter 2500, 2020 Mercedes-Benz Sprinter 2500, 2021 Mercedes-Benz Sprinter 2500, 2019 Mercedes-Benz Sprinter 3500, 2020 Mercedes-Benz Sprinter 3500, 2021 Mercedes-Benz Sprinter 3500, 2019 Mercedes-Benz Sprinter 4500, 2020 Mercedes-Benz Sprinter 4500, 2021 Mercedes-Benz Sprinter 4500.
Recalls can cover only some VINs. Check yours on NHTSA's official recall page for 22V360000.
Source: NHTSA recall records. Summary shortened; the official notice has the full text.