Crossroads Elevation problems & recalls
NHTSA records for 2012–2016: 5 recall campaigns and 3 owner complaints. Pick a model year.
By year
What owners complain about (all years)
Recent recalls
Equipment #17V755000 · 2017 · 1,205,997 units
Problem: Keystone rv company (keystone) is recalling various 2003-2018 crossroads, dutchmen, and keystone recreational trailers equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers. a list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/rmisc-17v755-5127.pdf. these extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. for a full list of the affected fire extinguisher mode
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact kidde for a replacement fire extinguisher, free of charge. the recall began on january 15, 2018. owners may contact keystone customer service at 1-574-535-2100, or kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information. keystone's number for this recall is 1
Suspension #15V215000 · 2015 · 272 units
Problem: Ds corp dba crossroads rv (crossroads) is recalling certain model year 2016 cruiser, cruiser aire, rezerve, elevation, hampton, longhorn, longhorn rezerve, z1, zinger, and sunset trail recreational trailers. in the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Risk: If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.
Fix: Crossroads has notified owners, and dealers will replace the defective hubs, free of charge. the recall began on april 14, 2015. owners may contact crossroads customer service at 1-855-226-7496. crossroads number for this recall is 37.
Equipment #13V090000 · 2013 · 160 units
Problem: Crossroads rv (crossroads) is recalling certain model year 2013 redwood, rushmore, and elevation trailers manufactured january 17, 2013, through february 19, 2013. the trailers are equipped with power converters that supply a/c power. these converters have internal components that may short circuit.
Risk: A short circuit may lead to a vehicle fire.
Fix: Crossroads will notify owners, and dealers will replace the affected internal components, free of charge. the recall began on march 21, 2013. customers may contact crossroads customer service at 1-855-226-7496 or by email at service@crossroadsrv.com.
Fuel System, Gasoline #12V187000 · 2012 · 24 units
Problem: Crossroads is recalling certain model year 2012 elevation recreational vehicles, manufactured from november 7, 2011, through february 22, 2012. the onboard, auxiliary fuel storage tank is installed too high, which does not permit the tank to be filled properly. as a result, fuel may come back out of the fuel filler neck and spill.
Risk: In the presence of an ignition source, this could cause a fire or an explosion which may result in personal injury or death.
Fix: Crossroads will notify owners, and dealers will replace the fuel tank mounting brackets free of charge. the recall began on june 28, 2012. owners may contact thor at 937-596-6849 or crossroads at 260-593-2866.
Wheels #12V023000 · 2012 · 172 units
Problem: Crossroads rv is recalling certain model year 2012 rushmore and elevation recreational vehicles manufactured from june 1, 2011, through january 12, 2012, with panther style 16â 8-lug aluminum wheels. these vehicles have been manufactured with an incorrect wheel center cap. the center cap that was assembled with the trailer did not provide adequate clearance to allow the wheel to fully seat on the hub face of the axle. this can result in a wheel becoming loose and potentially coming off of the trailer.
Risk: A wheel separation can lead to loss of control of the trailer increasing the risk of a crash, serious injuries, or damage to others.
Fix: Crossroads rv will notify owners, and replace the center caps free of charge. the safety recall began on march 12, 2012. owners may contact crossroads rv at 1-888-226-7496.
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