Crossroads Cruiser problems & recalls

Problem: Keystone rv company (keystone) is recalling certain 2021-2023 montana, 2021-2022 montana high country, 2022-2024 fuzion, 2021 crossroads cruiser, and 2024 dutchmen aspen trail loft vehicles. the led backlight circuit board in the cooktop range may fail, causing the board to overheat.

Risk: A circuit board that overheats increases the risk of a fire.

Fix: Dealers can remove the led backlights or terminate the circuit for the red led lights, free of charge. owner notification letters were mailed may 2, 2024. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 24-452.

Problem: Keystone rv company (keystone) is recalling certain 2020 crossroads cameo (models 3201rl, 320rl, 3701rl, 370rl, 3801rk, 380rk, 3891mk, 389mk, 3921br, 392br, 3961mb, 396mb, 4021fk, 402fk), crossroads cruiser (models 24rl, 27mk, 28bh, 28bh, 28rd, 28rks, 29rk, 29si, 30bh, 30rls, 3311rd, 3391rl, 33bhb, 3851bl, 385bl), crossroads hampton (models 364mbl, 370fdl, 371fkl, 372fdb, 374bar, 375dbl), crossroads volante (models 240rl, 270bh, 28bh, 295bh, 310bh, 3201ik, 3251rd, 325rd, 325rl, 326rk, 329db, 32sb, 33db, 3601lf, 360db, 360lf, 370br, 3801md, 3851fl, 3861bl), crossroads redwood (models 3901mb, 3951mb, 3981fk, 3951wb, 3901wb, 3991rd, 400lk, 4001lk, 391rl, 390mb, 390wb) and crossroads sunset (mod

Risk: In the event of a short circuit in the wiring, there may be an increased risk of fire.

Fix: Keystone will notify owners, and dealers will correct the circuit protection, free of charge. the recall began march 3, 2020. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 20-368.

Problem: Keystone rv company (keystone) is recalling certain 2020 crossroads cruiser 29si, 27mk, 28rd, 24rl, and 29rk fifth-wheel trailers equipped with morryde rotating pin boxes. these pin boxes may be attached with bolts that are too short.

Risk: In certain conditions, the incorrect bolts could allow the pin box to rotate in two places rather than one, increasing the risk of a crash.

Fix: Keystone will notify owners, and dealers will inspect and replace the bolts, as necessary, free of charge. the recall began on october 2, 2019. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 19-358.

Problem: Keystone rv company (keystone) is recalling certain 2020 crossroads cruiser fifth wheel recreational trailers, models 27mk, 29si, 28rd, 24rl and 29rk. the furnace exhaust vent may be missing.

Risk: If the furnace is used without an exhaust vent installed, carbon monoxide poisoning may result, increases the risk of injury.

Fix: Keystone will notify owners, and dealers will install a furnace exhaust vent if it is missing, free of charge. the recall is expected to begin july 10, 2019. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 19-355.

Problem: Keystone rv company (keystone) is recalling certain 2019 crossroads cruiser recreational trailers with the water heater installed under the slide out. the exhaust location for the water heater may result in carbon monoxide or propane gas entering the living quarters.

Risk: If carbon monoxide or propane gas enters the living quarters, it can increase the risk of injury.

Fix: The affected vehicles are still in dealer inventory and keystone will relocate the water heater, free of charge. owner letters will not be sent. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 18-335.

Problem: Keystone rv company (keystone) is recalling certain 2019 crossroads cruiser and volante fifth wheels equipped with longitude awnings. these vehicles may be equipped with incorrect awning switches that do not prevent the awning motor from rolling out the awning while moving.

Risk: The awning unexpectedly unrolls while the vehicle is moving, it can increase the risk of injury.

Fix: Keystone will notify owners, and dealers will replace the existing awning switch for a switch with a dynamic brake function, free of charge. the recall began november 14, 2018. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 18-333.

Problem: Keystone rv company (keystone) is recalling certain 2018 crossroads cruiser and volante recreational trailers. the brake wire may have been improperly attached to the spring assembly on the axles, allowing the wire to be damaged and short circuit.

Risk: Damage to the wire can cause a loss of trailer braking, lengthening the distance needed to stop the vehicle, increasing the risk of a crash. an electrical short of the brake wire can increase the risk of a fire.

Fix: Keystone will notify owners, and dealers will relocate the brake wiring as needed, free of charge. the recall began on april 18, 2018. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 18-316

Problem: Keystone rv company (keystone) is recalling various 2003-2018 crossroads, dutchmen, and keystone recreational trailers equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers. a list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/rmisc-17v755-5127.pdf. these extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. for a full list of the affected fire extinguisher mode

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Keystone will notify owners and instruct them to contact kidde for a replacement fire extinguisher, free of charge. the recall began on january 15, 2018. owners may contact keystone customer service at 1-574-535-2100, or kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information. keystone's number for this recall is 1

Problem: Keystone rv company (keystone) is recalling certain 2018 crossroads cruiser and 2017-2018 crossroads sunset, volante, and zinger recreational vehicles, equipped with flame king cook tops designed for outdoor use. the cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.

Risk: If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.

Fix: Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. if no damage exists, the fiber board regulator will be replaced. if damage is found on the fiber board, the cook top will be replaced, free of charge. the recall began on november 13, 2017. owners may contact keystone customer service at 1-855-226-7496. keystone's number for this

Problem: Keystone rv company (keystone) is recalling certain 2018 crossroads cruiser and volante recreational trailers. these vehicles may have been manufactured with propane gas detectors instead of being manufactured with a combination propane gas/carbon monoxide detector.

Risk: Without a carbon monoxide (co) detector, occupants will not be alerted to high levels of carbon monoxide, increasing the risk injury or death.

Fix: Keystone has notified owners, and dealers will install a co detector, free of charge. the recall began on october 16, 2017. owners may contact keystone customer service at 1-855-226-7496. keystone's number for this recall is 17-302.

Problem: Ds corp dba crossroads rv (crossroads) is recalling certain model year 2016 cruiser, cruiser aire, rezerve, elevation, hampton, longhorn, longhorn rezerve, z1, zinger, and sunset trail recreational trailers. in the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.

Risk: If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.

Fix: Crossroads has notified owners, and dealers will replace the defective hubs, free of charge. the recall began on april 14, 2015. owners may contact crossroads customer service at 1-855-226-7496. crossroads number for this recall is 37.

Problem: Ds corp, doing business as crossroads rv (crossroads), is recalling certain model year 2016 crossroads sunset trail, cruiser aire, cruiser, cameo, and rezerve recreational trailers manufactured march 4, 2015, to march 20, 2015. in the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.

Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.

Fix: Crossroads will notify owners, and dealers will replace the slide room mechanism attaching screws, free of charge. the recall began on april 6, 2015. owners may contact crossroads customer service at 1-855-226-7496. crossroads number for this recall is 36.