Crossroads Redwood problems & recalls

Problem: Keystone rv company (keystone) is recalling certain 2021-2022 crossroads redwood, dutchmen voltage, and yukon trailers. the u-bolts on the axles may have been improperly tightened, causing the bolts to loosen and the axle to slide.

Risk: A sliding axle can result in a loss of vehicle handling and control, increasing the risk of a crash.

Fix: Dealers will tighten the axle spring u-bolts, free of charge. owner notification letters were mailed october 27, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-436. this recall expands nhtsa recall number 21v-015.

Problem: Keystone rv company (keystone) is recalling certain 2020 alpine, avalanche, fuzion, laredo, montana, raptor, crossroads redwood, and dutchmen voltage trailers. the adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.

Risk: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.

Fix: Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. this recall began july 24, 2020. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 20-375.

Problem: Keystone rv company (keystone) is recalling certain 2020 crossroads cameo (models 3201rl, 320rl, 3701rl, 370rl, 3801rk, 380rk, 3891mk, 389mk, 3921br, 392br, 3961mb, 396mb, 4021fk, 402fk), crossroads cruiser (models 24rl, 27mk, 28bh, 28bh, 28rd, 28rks, 29rk, 29si, 30bh, 30rls, 3311rd, 3391rl, 33bhb, 3851bl, 385bl), crossroads hampton (models 364mbl, 370fdl, 371fkl, 372fdb, 374bar, 375dbl), crossroads volante (models 240rl, 270bh, 28bh, 295bh, 310bh, 3201ik, 3251rd, 325rd, 325rl, 326rk, 329db, 32sb, 33db, 3601lf, 360db, 360lf, 370br, 3801md, 3851fl, 3861bl), crossroads redwood (models 3901mb, 3951mb, 3981fk, 3951wb, 3901wb, 3991rd, 400lk, 4001lk, 391rl, 390mb, 390wb) and crossroads sunset (mod

Risk: In the event of a short circuit in the wiring, there may be an increased risk of fire.

Fix: Keystone will notify owners, and dealers will correct the circuit protection, free of charge. the recall began march 3, 2020. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 20-368.

Problem: Keystone rv company (keystone) is recalling certain 2019 crossroad redwood recreational trailers, equipped with morryde rubber pin boxes. the pin box mounting bolts may have been insufficiently tightened, possibly resulting in the trailer separating from the tow vehicle.

Risk: A separation of the trailer can increase the risk of a crash.

Fix: Keystone has notified owners, and dealers will properly tighten the mounting bolts for the pin box, free of charge. the recall began on february 28, 2019. owners may notify keystone customer service at 1-866-425-4369. keystone's number for this recall is 19-346.

Problem: Keystone rv company (keystone) is recalling certain 2016-2017 crossroads redwood travel trailers. the ladder on the back of the vehicle may be blocking the secondary emergency exit window.

Risk: If there is a ladder blocking a window that is labeled as being an emergency exit, there is an increased risk of injury.

Fix: Keystone has notified owners instructing them to remove the emergency exit sticker from that window if it is blocked by a ladder, free of charge. the recall began on may 23, 2018. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 18-319.

Problem: Keystone rv company (keystone) is recalling various 2003-2018 crossroads, dutchmen, and keystone recreational trailers equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers. a list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/rmisc-17v755-5127.pdf. these extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. for a full list of the affected fire extinguisher mode

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Keystone will notify owners and instruct them to contact kidde for a replacement fire extinguisher, free of charge. the recall began on january 15, 2018. owners may contact keystone customer service at 1-574-535-2100, or kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information. keystone's number for this recall is 1

Problem: Keystone rv company (keystone) is recalling certain 2018 crossroads redwood and cameo recreational trailers. the propane manifold under the kitchen slide may contact the floor potentially causing damage to the propane line.

Risk: The damaged line may leak propane increasing the risk of a fire.

Fix: Keystone will notify owners, and dealers will reposition the propane manifold, and remove the metal trim along the main floor for extra clearance, free of charge. the recall began on august 18, 2017. owners may contact crossroads customer service at 1-855-226-7496. keystone's number for this recall is 17-296.

Problem: Crossroads rv is recalling certain model year 2014 redwood and rushmore trailers manufactured between march 8, 2013, and february 27, 2014, equipped with certain frigidaire kg-series microwaves, models cfmv152clb and cfmv154cls, manufactured january 27, 2013, through april 10, 2013, in the serial number range kg30607951 through kg31600670. in the affected vehicles, the microwave may start on its own and begin heating when unattended.

Risk: If the microwave starts on its own and there are contents inside, a fire could result.

Fix: Crossroads rv will notified owners, and dealers will repair the membrane/keypad component, free of charge. the recall began in may 2014. owners may contact crossroads at 1-855-226-7496.

Problem: Crossroads rv is recalling certain model year 2012-2014 redwood recreational vehicles manufactured august 26, 2011, through august 14, 2013. while the vehicle is moving, shifting cargo may accidentally activate the switch used to deploy the power awning.

Risk: The awning may unfurl unexpectedly increasing the risk of a crash.

Fix: Crossroads rv will notify owners, and dealers will install a cover over the switches, free of charge. the recall began on october 7, 2013. owners may contact crossroads rv by email at "service@crossroadsrv.com," or by phone at 1-855-226-7496.

Problem: Crossroads rv (crossroads) is recalling certain model year 2013 redwood, rushmore, and elevation trailers manufactured january 17, 2013, through february 19, 2013. the trailers are equipped with power converters that supply a/c power. these converters have internal components that may short circuit.

Risk: A short circuit may lead to a vehicle fire.

Fix: Crossroads will notify owners, and dealers will replace the affected internal components, free of charge. the recall began on march 21, 2013. customers may contact crossroads customer service at 1-855-226-7496 or by email at service@crossroadsrv.com.

Problem: Crossroads rv is recalling certain model year 2012 redwood recreational vehicles manufactured from august 26, 2011, through january 18, 2012, equipped with a hydraulic trailer brake pump. the hydraulic pump could fail and result in a loss of braking in the trailer.

Risk: A loss of braking can lead to loss of control of the trailer increasing the risk of a crash, serious injuries, or property damage.

Fix: Crossroads rv will notify owners, and dealers will replace the hydraulic pumps free of charge. the safety recall began on february 17, 2012. owners may contact crossroads rv at 1-888-226-7496.