Keystone Everest problems & recalls
NHTSA records for 2001–2010: 12 recall campaigns and 18 owner complaints. Pick a model year.
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What owners complain about (all years)
Recent recalls
Equipment #17V755000 · 2017 · 1,205,997 units
Problem: Keystone rv company (keystone) is recalling various 2003-2018 crossroads, dutchmen, and keystone recreational trailers equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers. a list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/rmisc-17v755-5127.pdf. these extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. for a full list of the affected fire extinguisher mode
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact kidde for a replacement fire extinguisher, free of charge. the recall began on january 15, 2018. owners may contact keystone customer service at 1-574-535-2100, or kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information. keystone's number for this recall is 1
Electrical System #15V561000 · 2015 · 3,585 units
Problem: Keystone rv company (keystone) is recalling certain model year 2008-2009 big sky, challenger, everest, fuzion, montana, and raptor travel trailers and fifth wheels equipped with an iota its-50r transfer switch. these transfer switches, used in vehicles wired to be powered by a generator, may fail when exposed to elevated electrical loads and used in higher ambient temperatures.
Risk: As the transfer switch fails, it may overheat, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will replace the iota its-50r transfer switch with a different brand transfer switch, free of charge. the recall began on october 8, 2015. owners may contact keystone customer service by calling 1-866-425-4369. keystone's number for this recall is 15-234.
Electrical System #11V577000 · 2011 · 6,101 units
Problem: Keystone has revised their remedy process and is again recalling certain 2009-2011 vehicles with the âgenerator readyâ option, or with standard generator. see the list above for the affected models. some iota its-50r transfer switches are experiencing failures when exposed to high electrical loads. the failure is causing connections and wiring in the transfer switch to degrade and over heat.
Risk: Continued use of the vehicle without replacing the transfer switch may damage other appliances, increase the risk of a fire, personal injury, and property damage.
Fix: Keystone will notify owners, and dealers will replace the transfer switch, free of charge. the remedy for the previous recall (10v-594) was to inspect and tighten the switch connections. the safety recall began on february 24, 2012. owners may contact keystone customer service at 1-866-425-4369.
Electrical System #10V594000 · 2010 · 6,297 units
Problem: Keystone is recalling certain fifth wheel trailers with a generator ready option. if the transfer switch is not installed to the proper specifications, the elevated electrical loads associated with the recreational vehicle use in higher ambient temperatures may cause overheating of the lugs and degrading of the electrical connections.
Risk: Overheating of the connections could result in a fire.
Fix: Dealers will inspect and replace the transfer switch if necessary free of charge. the safety was superceded by campaign 11v-577. owners may contact keystone customer service at 1-866-425-4369.
Equipment #10V521000 · 2010 · 5,633 units
Problem: Keystone is recalling certain recreational vehicles equipped with dimplex electraflame, symphony, or optiflame branded electric fireplaces, stoves, and fireplace inserts. the plug in remote control receiver for the fireplace can overheat.
Risk: An overheated receiver could cause a fire.
Fix: Keystone is working with dimplex and dimplex will provide owners a free replacement plug-in remote control kit. the safety recall began on january 28, 2011. owners may contact dimplex north america customer service at 1-888-346-7539.
Exterior Lighting #08V371000 · 2008 · 2,990 units
Problem: Keystone is recalling 2,990 my 2008 everest, my 2008-2009 hornet, laredo, sprinter and outback loft fifth wheel and travel trailers for failing to conform to the requirements of federal motor vehicle safety standard no. 108 "lamps, reflective devices, and associated equipment." the intermediate side marker lights are missing.
Risk: Pulling a vehicle at night without the proper side marker lighting increases the risk of other motorists not being able to see the vehicle and could possibly result in a crash.
Fix: Dealers will install the missing side marker lights free or charge. the recall began on august 12, 2008. owners may contact keystone at 1-866-425-4369.
Equipment #08V325000 · 2008 · 161,250 units
Problem: Keystone is recalling 161,250 my 2004-2007 fifth wheel and travel trailers equipped with a two-door refrigerator manufactured by the dometic corporation. the refrigerator may have a defect in the boiler tube. pressurized coolant solution could be released into an area where an ignition source (gas flame) is present.
Risk: If this solution is exposed to an ignition source under certain specific circumstances, it can result in a vehicle fire.
Fix: Keystone is working with dometic to repair these refrigerators (please see 08e032). dometic will repair these refrigerators by installing a secondary burn housing, a thermal fuse, and a melt fuse free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist the owner in locating dealerships or service centers and will provide assistance with scheduling of
Equipment #07V585000 · 2007 · 223 units
Problem: On certain fifth wheel travel trailers, a liquid propane (lp) line for the slide room may be too close to the tire.
Risk: This could cause an increased risk of property damage and possible fire.
Fix: Dealers will reroute the lp line away from the tire. the recall began on december 27, 2007. owners may contact keystone rv at 1-866-425-4369.
Wheels #07V286000 · 2007 · 995 units
Problem: Certain fifth wheel trailers built with 16" steel wheels may leak at the valve stem during inflation or when checking the air pressure due to improper seating of the valve stem. some models have aluminum wheels with a steel spare and only the spare is affected. indication of the defect occurs when applying sideways pressure to the valve stem (such as checking the tire pressure). air will leak through the valve hole in the rim.
Risk: Continuing to pull a vehicle with improperly inflated tires will result in poor vehicle handling and increased risk of property damage and a a vehicle crash could occur if the tire fails as a result of under-inflation.
Fix: Dealers will replace the snap-in valve stem with a bolt-in valve stem. the recall began on july 2, 2007. owners may contact keystone rv at 1-866-425-4369.
Equipment #07V134000 · 2007 · 122,162 units
Problem: Certain fifth wheel and travel trailers equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in certain tubing in the refrigerator which could allow pressurized flammable coolant solution to be released into an area where an ignition source (gas flame) is present.
Risk: This could result in a fire.
Fix: Keystone rv will be working with dometic in order to repair these refrigerators (please see 06e076). dometic will repair these refrigerators by installing a secondary burner housing and thermal fuses free of charge. dometic has retained stericycle inc. to manage this campaign. stericycle will assist you in locating dealerships or service centers and will provide assistance with scheduling of a
Wheels #05V309000 · 2005 · 2,668 units
Problem: On certain fifth wheel trailers equipped with 16", 6-bolt aluminum wheel option with 5.5" bolt circles, foreign material may be present in the 'clamp joint' (mating surface between the wheel and hub face. this can hinder the proper torque of the lug nuts if the nuts are not installed with the proper torque during manufacture, re-tightened during the initial 'seating in' period and/or there is a failure to follow the maintenance procedures.
Risk: If the lug nuts do not have sufficient torque, the wheel could separate from the vehicle, increasing the risk of a crash.
Fix: Dealers will remove all paint and foreign material from the wheel and hub mating surface. then the lug nuts will be properly torqued. the recall began september 7, 2005. owners may contact keystone at 1-574-535-2100.
Equipment #03V463000 · 2003 · 3,641 units
Problem: On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panel. an electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. this may cause the oven to activate without pressing any key pads.
Risk: An electrical short can occur causing the oven to activate without pressing any key pads. this could result in excessive heat, smoke, or possibly a fire.
Fix: Samsung will notify customers and repair the panel free of charge. in the meantime, consumers should unplug their microwave, if possible. if the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. owners w
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