Keystone Montana High Country problems & recalls

Problem: Keystone rv company (keystone) is recalling certain 2021-2023 montana, 2021-2022 montana high country, 2022-2024 fuzion, 2021 crossroads cruiser, and 2024 dutchmen aspen trail loft vehicles. the led backlight circuit board in the cooktop range may fail, causing the board to overheat.

Risk: A circuit board that overheats increases the risk of a fire.

Fix: Dealers can remove the led backlights or terminate the circuit for the red led lights, free of charge. owner notification letters were mailed may 2, 2024. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 24-452.

Problem: Keystone rv company (keystone) is recalling certain 2022 keystone arcadia, carbon, alpine, avalanche, cougar, fuzion, high country montana, hideout, impact, montana, outback, passport, raptor, springdale, and 2021-2022 sprinter and bullet fifth wheel and travel trailers. the solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.

Risk: Inoperable safety alarms increase the risk of injury.

Fix: Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. owner notification letters were mailed may 2, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-423.

Problem: Keystone rv company (keystone) is recalling certain 2021 high country montana trailers. the 120vac wiring connectors for the slide room circuit were not mounted properly, which can allow water to enter the electrical connections.

Risk: Wet electrical connections can increase the risk of a fire.

Fix: Dealers will inspect the connectors, and mount the connectors to the frame, free of charge. owner notification letters were mailed june 18, 2021. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 21-409.

Problem: Keystone rv company (keystone) is recalling certain 2019 alpine and high country montana recreational trailers and 2018-2019 avalanche and montana recreational trailers equipped with cargo trays. the rivets that secure the stop bracket to the cargo tray may shear allowing the cargo tray to detach.

Risk: If the cargo tray detaches, the tray may hit someone, increasing the risk of injury.

Fix: Keystone rv has notified owners, and dealers will replace the affected fasteners, free of charge. the recall began march 26, 2019. owners may contact keystone rv's customer service at 1-866-425-4369. keystone rv's number for this recall is 19-347.

Problem: Keystone rv company (keystone) is recalling certain model year 2015 keystone sprinter, cougar, montana, montana high country, outback, bullet, avalanche, alpine, fuzion, impact, laredo, raptor, carbon, and passport, and dutchmen kodiak, aerolite, denali, and voltage vehicles. in the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.

Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.

Fix: Keystone has notified owners, and dealers will replace the screws that secure the drive chain, free of charge. the recall began on june 18, 2015. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 15-225.

Problem: Keystone rv company (keystone) is recalling certain model year 2013-2014 recreational trailers equipped with dometic 9100 power awnings or weather pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between february 13, 2013, through april 9, 2013. if the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. a damaged motor may lead to an unfurling of the awning.

Risk: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.

Fix: Keystone will notify owners and dealers will replace the awning motor, free of charge. the recall began on may 7, 2013. owners may contact keystone at 1-866-425-4369. keystone's campaign recall number is 13-193.

Problem: Keystone has revised their remedy process and is again recalling certain 2009-2011 vehicles with the â“generator ready┠option, or with standard generator. see the list above for the affected models. some iota its-50r transfer switches are experiencing failures when exposed to high electrical loads. the failure is causing connections and wiring in the transfer switch to degrade and over heat.

Risk: Continued use of the vehicle without replacing the transfer switch may damage other appliances, increase the risk of a fire, personal injury, and property damage.

Fix: Keystone will notify owners, and dealers will replace the transfer switch, free of charge. the remedy for the previous recall (10v-594) was to inspect and tighten the switch connections. the safety recall began on february 24, 2012. owners may contact keystone customer service at 1-866-425-4369.

Problem: Keystone is recalling certain fifth wheel trailers with a generator ready option. if the transfer switch is not installed to the proper specifications, the elevated electrical loads associated with the recreational vehicle use in higher ambient temperatures may cause overheating of the lugs and degrading of the electrical connections.

Risk: Overheating of the connections could result in a fire.

Fix: Dealers will inspect and replace the transfer switch if necessary free of charge. the safety was superceded by campaign 11v-577. owners may contact keystone customer service at 1-866-425-4369.

Problem: Keystone is recalling certain recreational vehicles and fifth wheel trailers equipped with 1200-series norcold refrigerators. the population of refrigerators being addressed contains either a sensing algorithm or thermal switch to shut off power to the refrigerator when high temperatures are detected in order to prevent a potential fire. the response times of the sensor algorithm and thermal switch devices to stop power are not sufficient.

Risk: The sensing algorithm or thermal switch installed to shut off power to the refrigerator when high temperatures are detected due to a possible hydrogen gas leak may not shut off in sufficient time to prevent a fire.

Fix: Keystone is working with norcold to identify and notify any affected owners. owners will be instructed to contact norcold dealers to receive the remedy free of charge. please see norcold's defect report 10e-049 for additional information. the recall began on december 10, 2010. owners may contact norcold at 1-800-767-9101 or keystone at 866-425-4369.

Problem: Keystone is recalling certain model year 2011 recreational vehicles equipped with atwood 35 series range ovens. a potential exists for a small fracture within the line delivering gas to the oven cavity burner. such a fracture may cause propane gas to leak from the line.

Risk: A propane leak in the presence of an ignition source could result in a fire and/or explosion causing property damage and/or personal injury.

Fix: Dealers will isolate and perform a drop pressure test on the oven supply tube and if the tube leaks it will be replaced free of charge. the safety recall began on october 27, 2010. owner may contact keystone customer service at 1-866-425-4369.