Keystone Outback problems & recalls

Problem: Keystone rv company (keystone) is recalling certain 2024-2025 outback 330rl travel trailers. the side window was incorrectly labeled as an emergency exit, which can delay passengers from exiting in the event of an emergency.

Risk: A mislabeled window that will not allow passengers to exit in an emergency increases the risk of injury.

Fix: Dealers will remove the emergency exit sticker from the side window, free of charge. owner notification letters were mailed march 4, 2025. owners may contact keystone customer service at 866-425-4369. keystone's number for this recall is 25-462.

Problem: Keystone rv company (keystone) is recalling certain 2022 dutchmen aspen trail, coleman, colorado, voltage, yukon, keystone carbon, cougar, hideout, montana, outback, passport, raptor, retreat, springdale, sprinter and 2022-2023 keystone bullet travel trailers. the electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.

Risk: An awning that drops or extends beyond normal operation can increase the risk of injury.

Fix: Dealers will repair or replace the awning fabric, free of charge. owner notification letters were mailed september 16, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-434.

Problem: Keystone rv company (keystone) is recalling certain 2022 bullet, outback, and passport travel trailers. the coupler hitch may have been welded improperly, which can cause the trailer to separate from the tow vehicle.

Risk: Trailer separation from a tow vehicle can increase the risk of a crash or injury.

Fix: Dealers will inspect the welds, and replace the coupler if necessary, free of charge. owner notification letters were mailed may 3, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-427.

Problem: Keystone rv company (keystone) is recalling certain 2022 keystone arcadia, carbon, alpine, avalanche, cougar, fuzion, high country montana, hideout, impact, montana, outback, passport, raptor, springdale, and 2021-2022 sprinter and bullet fifth wheel and travel trailers. the solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.

Risk: Inoperable safety alarms increase the risk of injury.

Fix: Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. owner notification letters were mailed may 2, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-423.

Problem: Keystone rv company (keystone) is recalling certain 2019-2021 outback 335cg and 340bh recreational trailers. a section of the frame rail may have inadequate support where the draw bar is attached, allowing the frame rail to buckle.

Risk: A buckled frame may fail and increase the risk of a crash.

Fix: Keystone will notify owners, and dealers will add reinforcement plates to the existing frame, free of charge. the recall began december 15, 2020. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 20-391.

Problem: Keystone rv company (keystone) is recalling certain 2021 outback travel trailers. the federal identification tag incorrectly states that the tire pressure should be 65 psi, when the correct tire pressure is 80 psi. as such, these vehicles fail to comply with the requirements of 49 cfr part 567, "certification."

Risk: The incorrect label may lead to unintentionally underinflating the tires, possibly causing their failure, increasing the risk of a crash.

Fix: Keystone will notify owners, and dealers will replace the federal identification tag, free of charge. the recall began august 25, 2020. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 20-384.

Problem: Keystone rv company (keystone) is recalling certain 2019 keystone cougar, outback, passport, springdale, bullet and hideout recreational trailers and 2019 dutchmen aerolite and atlas recreational trailers. the inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.

Risk: If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.

Fix: Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. the recall began january 16, 2019. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 18-340.

Problem: Keystone rv company (keystone) is recalling various 2003-2018 crossroads, dutchmen, and keystone recreational trailers equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers. a list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/rmisc-17v755-5127.pdf. these extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. for a full list of the affected fire extinguisher mode

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Keystone will notify owners and instruct them to contact kidde for a replacement fire extinguisher, free of charge. the recall began on january 15, 2018. owners may contact keystone customer service at 1-574-535-2100, or kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information. keystone's number for this recall is 1

Problem: Keystone rv company (keystone) is recalling certain 2016-2017 keystone outback travel trailers, models 220urb, 240urs, 250urs, 255ubh, and 293ubh. the affected vehicles were built with an incorrect drawbar installed to tow the travel trailer.

Risk: Under certain conditions while traveling, the drawbar may bend, affecting vehicle handling and increasing the risk of a crash.

Fix: Keystone will notify owners, and dealers will bolt on a reinforcement channel over the existing drawbar attachment of the frame, free of charge. the recall began on august 28, 2017. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 17-290.

Problem: Keystone rv company (keystone) is recalling certain model year 2016-2017 keystone outback recreational trailers, model 326rl, manufactured february 24, 2016, to april 21, 2016. these vehicles have a television mounting bracket that may not be properly secured to the wall.

Risk: The improperly secured bracket may allow the tv to fall, increasing the risk of injury to an occupant nearby.

Fix: Keystone has notified the affected owners. dealers will re-install the tv bracket with larger screws, free of charge. the recall began on may 13, 2016. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 16-251.

Problem: Keystone rv company (keystone) is recalling certain model year 2015 keystone sprinter, cougar, montana, montana high country, outback, bullet, avalanche, alpine, fuzion, impact, laredo, raptor, carbon, and passport, and dutchmen kodiak, aerolite, denali, and voltage vehicles. in the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.

Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.

Fix: Keystone has notified owners, and dealers will replace the screws that secure the drive chain, free of charge. the recall began on june 18, 2015. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 15-225.

Problem: Keystone rv company (keystone) is recalling certain model year 2013-2014 recreational trailers equipped with dometic 9100 power awnings or weather pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between february 13, 2013, through april 9, 2013. if the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. a damaged motor may lead to an unfurling of the awning.

Risk: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.

Fix: Keystone will notify owners and dealers will replace the awning motor, free of charge. the recall began on may 7, 2013. owners may contact keystone at 1-866-425-4369. keystone's campaign recall number is 13-193.