Heartland Torque problems & recalls

Problem: Heartland recreational vehicles (heartland) is recalling certain 2024-2025 torque travel trailers, equipped with optional onan 5.5 generators. these generators may not be properly vented and allow the generator to overheat or prevent exhaust gas from escaping properly.

Risk: A generator that overheats increases the risk of fire. in addition, trapped exhaust gases inside the trailer can increase the risk of injury.

Fix: Dealers will correctly route the generator venting, free of charge. owner notification letters were mailed september 18, 2024. owners may contact heartland customer service at 1-877-262-8032.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain 2023 elk ridge, lithium, 2024 eddie bauer, corterra, 2023-2024 big country, big horn, south fork, fuel, gravity, mallard, north trail, sundance, milestone, pioneer, prowler, torque, and trail runner fifth wheels and travel trailers. the led backlight circuit board in the cooktop range may fail, causing the board to overheat.

Risk: A circuit board that overheats increases the risk of a fire.

Fix: Dealers will disconnect and cut the circuit powering the led backlights and terminate the wiring, free of charge. owner notification letters were mailed may 9, 2024. owners may contact heartland customer service at 1-877-262-8032.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain 2022 cyclone, elk ridge, fuel, milestone, north trail, 2022-2023 big horn traveler, gravity, lithium, mallard, pioneer, prowler, road warrior, sundance, torque, and trail runner travel trailers. the electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.

Risk: An awning that drops or extends beyond normal operation can increase the risk of injury.

Fix: Dealers will inspect and repair, or replace the awning, free of charge. owner notification letters were mailed by september 8, 2022. owners may contact heartland customer service at 1-877-262-8032.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain 2022 cyclone, gravity, sundance, big country, big horn, big horn traveler, elkridge, fuel, north trail, landmark, lithium, milestone, torque, trail runner, pioneer, prowler, and road warrior travel trailers. the quick disconnect fittings in the lp gas system may be cracked, causing a gas leak.

Risk: A gas leak in the presence of an ignition source can increase the risk of a fire.

Fix: Dealers will inspect and replace the quick disconnect fittings, free of charge. owner notification letters were mailed june 29, 2022. owners may contact heartland customer service at 1-877-262-8032. heartland's number for this recall is 99.01.67.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain 2010-2011 elkridge, north country, north trail fw, 2011 big country, bighorn, caliber, country ridge, cyclone, edge, focus, graystone, landmark, mpg, north trail tt, road warrior, sundance, sundance tt, sundance xlt fw, sundance xlt tt, trail runner, 2018 fuel tt, 2016-2018 sundance xlt tt, and torque tt recreational vehicles, equipped with certain kidde plastic-handle or push button 'pindicator' fire extinguishers. these extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. additionally, in certain models, the nozzle may

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Heartland will notify owners, instructing them to contact kidde for a replacement fire extinguisher, free of charge. the recall began on january 15, 2018. owners may contact heartland customer service at 1-877-262-8032, or kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain model year 2015-2016 cyclone travel trailers manufactured july 6, 2014, to september 29, 2015 and 2015-2016 road warrior and 2016 torque trailers manufactured july 18, 2014, to september 30, 2015. the affected trailers are equipped with aluminum black ladders manufactured by christianson industries that have retractable hinges, each with a welded 'top hat' that can separate from the hinge.

Risk: If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.

Fix: Heartland will notify owners, and dealers will install hinge braces over the back of the existing hinges, free of charge. the recall began on december 2, 2016. owners may contact heartland customer service at 1-877-262-8032. heartland's number for this recall is 99-01-28.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain model year 2016-2017 wilderness and mallard travel trailers, 2015-2017 elkridge fifth wheel travel trailers, and 2017 sundance and torque travel trailers. the affected vehicles have an led light on the front cap of the camper that may short circuit and overheat.

Risk: If the light overheats there would be an increased risk of a fire.

Fix: Heartland will notify owners, and dealers will replace the light with one that has built-in voltage protection. the recall began on september 1, 2016. owners may contact heartland customer service at 1-877-262-8032.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain model year 2016-2017 torque travel trailers, models t31 and t32, manufactured december 15, 2015, to march 16, 2016. the affected vehicles are equipped with safety chains on the a-frame that are rated for 11,700 lbs instead of being rated equal to, or greater than, the gross vehicle weight rating (gvwr) of the travel trailer

Risk: In the event the main trailer connection fails, the weight of the trailer can break the safety chains if the chains are not strong enough, allowing the trailer to separate from the vehicle, increasing the risk of a crash.

Fix: Heartland will notify owners, and dealers will replace the existing safety chains with chains that have a 16,200 pound rating, free of charge. the recall began on april 21, 2016. owners may contact heartland customer service at 1-877-262-8032 or by email at parts@heartlandrvs.com.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain trailers of various models and model years. click on "all products associated with this recall" for a complete list. the tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. as such, these vehicles fail to comply with the requirements of 49 cfr part 567, "certification."

Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.

Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. the recall began on september 29, 2015. owners may contact heartland customer service at 1-574-266-3988.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain model year 2016 torque t27, t28, t29, and t33 travel trailers manufactured may 11, 2015, to may 29, 2015. the affected trailers have federal certification labels that may be missing the gross axle weight rating (gawr) information. as such, these vehicles fail to comply with the requirements of 49 cfr part 567, "certification."

Risk: The vehicle operator may unintentionally overload the trailer due to the missing gawr information, increasing the risk of a vehicle crash.

Fix: Heartland will notify owners, and dealers will replace the incorrect certification label with a corrected label, free of charge. the recall began on july 29, 2015. owners may contact heartland customer service at 1-877-262-8032. heartland's number for this recall is 99.01.22.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain model year 2015 bighorn, cyclone, edge, elkridge, landmark 365, road warrior, and torque fifth wheel and travel trailers. in the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.

Risk: If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.

Fix: Heartland has notified owners, and dealers will replace the defective rivets with bolts, free of charge. the recall began on april 13, 2015. owners may contact heartland customer service at 1-877-262-8032. heartland's number for this recall is 99-01-20.

Problem: Heartland recreational vehicles, llc (heartland) is recalling certain model year 2016 big country, bighorn, cyclone, edge, elkridge, north trail, prowler, road warrior, sundance xlt, torque, wilderness and 2015-2016 landmark 365 fifth wheel and travel trailers. in the affected vehicles, the bolts that attach the expanding room to the sliding mechanism chain may fail allowing the room to extend unintentionally while the vehicle is in motion.

Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.

Fix: Heartland will notify owners, and dealers will replace the defective bolts, free of charge. the recall began april 16, 2015. owners may contact heartland customer service at 1-877-262-8032. heartland's number for this recall is 99-01-21.