Keystone Cougar problems & recalls

Problem: Keystone rv company (keystone) is recalling certain 2024 cougar, 2025-2026 alpine, 2026 montana, and walkabout recreational trailers. the shock bolts may have been incorrectly tightened.

Risk: Loose shock bolts may cause a loss of vehicle stability, increasing the risk of a crash.

Fix: Dealers will replace the shock bolts, free of charge. owner notification letters were mailed june 1, 2026. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 26-483.

Problem: Keystone rv company (keystone) is recalling certain 2025 arcadia and cougar trailers equipped with curt helux pin boxes. the pin box fasteners may have been improperly tightened.

Risk: The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.

Fix: Dealers will tighten the pin box fasteners, free of charge. owner notification letters were mailed december 10, 2025. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 24-459.

Problem: Keystone rv company (keystone) is recalling certain 2022-2023 cougar travel trailers. these vehicles may have been manufactured without an emergency exit window.

Risk: Without an emergency exit window, there would not be a second way for occupants to exit the vehicle during an emergency, increasing the risk of injury.

Fix: Dealers will inspect, and replace the window if necessary, free of charge. owner notification letters were mailed march 29, 2023. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 23-440.

Problem: Keystone rv company (keystone) is recalling certain 2022 dutchmen aspen trail, coleman, colorado, voltage, yukon, keystone carbon, cougar, hideout, montana, outback, passport, raptor, retreat, springdale, sprinter and 2022-2023 keystone bullet travel trailers. the electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation.

Risk: An awning that drops or extends beyond normal operation can increase the risk of injury.

Fix: Dealers will repair or replace the awning fabric, free of charge. owner notification letters were mailed september 16, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-434.

Problem: Keystone rv company (keystone) is recalling certain 2022 keystone cougar travel trailers, equipped with a swing up table/bed base. the base may have incomplete welds that are unable to hold the intended weight, causing the table/bed base to drop unexpectedly.

Risk: A table or bed that drops unexpectedly can increase the risk of injury.

Fix: Dealers will replace the table/bed base, free of charge. owner notification letters were mailed june 24, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-433.

Problem: Keystone rv company (keystone) is recalling certain 2019-2022 cougar 29fkd travel trailers. improper clearance may allow the tires to contact the outrigger, causing damage to the tires.

Risk: Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.

Fix: Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. owner notification letters were mailed may 12, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-430.

Problem: Keystone rv company (keystone) is recalling certain 2022 keystone arcadia, carbon, alpine, avalanche, cougar, fuzion, high country montana, hideout, impact, montana, outback, passport, raptor, springdale, and 2021-2022 sprinter and bullet fifth wheel and travel trailers. the solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.

Risk: Inoperable safety alarms increase the risk of injury.

Fix: Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. owner notification letters were mailed may 2, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-423.

Problem: Keystone rv company (keystone) is recalling certain 2022 cougar fifth wheel travel trailers. these vehicles were manufactured with load range "d" (2540 lbs) tires, when they should have been equipped with load range "e" (2860 lbs) tires.

Risk: Incorrect load range tires can allow the vehicle to become overloaded, increasing the risk of a crash.

Fix: Dealers will inspect and replace the tires, as necessary, free of charge. owner letters were mailed march 16, 2022. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 22-421.

Problem: Keystone rv company (keystone) is recalling certain 2019-2021 dutchmen aspen trail, coleman, keystone cougar, bullet, passport, hideout, springdale, sprinter, 2019 keystone impact, fuzion, residence, retreat, summerland, and dutchmen kodiak recreational vehicles, equipped with winntec model 6020 two-stage propane regulators. the regulator may fail, causing an increase in propane pressure.

Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.

Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. owner notification letters mailed february 25, 2021. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 21-414.

Problem: Keystone rv company (keystone) is recalling certain 2017-2021 keystone cougar 368mbi trailers. the frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.

Risk: A buckled frame rail can increase the risk of a crash.

Fix: Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. owner notification letters were mailed july 15, 2021. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 21-411.

Problem: Keystone rv company (keystone) is recalling certain 2021 cougar 29mbs, 30rls, 315rls, 316rls, 32bhs, 353srx, 364bhl, and 368mbi trailers equipped with the off the grid (otg) solar package. the inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.

Risk: An energized shore power connection can cause an electrical shock, increasing the risk of injury.

Fix: Keystone will notify owners, and dealers will test the inverter function, and rewire it if necessary, free of charge. the recall began march 24, 2021. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 21-403.

Problem: Keystone rv company (keystone) is recalling certain 2021 cougar 22mls, 22rbs, 25rds, 26rbs, 26rks, 27res, 29bhs, 30rkd, 31mbs, 32rli and 34tsb recreational trailers equipped with a solar prep or an off-the-grid "otg" solar camping package. the solar prep wiring to the 12vdc breakers located by the battery may not be connected to the protected side of the breaker.

Risk: Since it is not connected properly to the breaker, if the solar prep wiring experiences an electrical short, it will increase the risk of a fire.

Fix: Keystone will notify owners, and dealers will inspect the installation of the solar prep wiring at the circuit breaker mounted close to the battery and remount the wiring if needed, free of charge. the recall began january 11, 2021. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 21-392.