2018 Keystone Cougar problems & recalls

Problem: Keystone rv company (keystone) is recalling certain 2017-2018 keystone cougar western edition recreational trailers. the stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.

Risk: If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.

Fix: Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. the recall began on december 5, 2017. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 17-306.

Problem: Keystone rv company (keystone) is recalling various 2003-2018 crossroads, dutchmen, and keystone recreational trailers equipped with kidde plastic-handle or push button 'pindicator' fire extinguishers. a list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/rmisc-17v755-5127.pdf. these extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. for a full list of the affected fire extinguisher mode

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Fix: Keystone will notify owners and instruct them to contact kidde for a replacement fire extinguisher, free of charge. the recall began on january 15, 2018. owners may contact keystone customer service at 1-574-535-2100, or kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "product safety recall" for more information. keystone's number for this recall is 1

Problem: Keystone rv company (keystone) is recalling certain 2018-2019 keystone cougar recreational trailers equipped with an outdoor propane grill. the outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.

Risk: If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.

Fix: Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. the recall began on july 26, 2018. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 18-322.

Problem: Keystone rv company (keystone) is recalling certain 2017-2021 keystone cougar 368mbi trailers. the frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.

Risk: A buckled frame rail can increase the risk of a crash.

Fix: Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. owner notification letters were mailed july 15, 2021. owners may contact keystone customer service at 1-866-425-4369. keystone's number for this recall is 21-411.